At Wild Secrets, we pride ourselves on our fast and discreet dispatch service, which allows our fun-loving customers to enjoy their purchases hassle-free and as soon as possible.

Orders are shipped within 24 hours from our warehouse in Australia (excluding weekends and holidays).

If you place your order Monday to Friday before 2pm AEDT, it will be dispatched on the same day.

If you've missed the 2pm cut-off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that it will leave our warehouse on the next business day.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance via our Contact Us page.

We utilise various delivery carriers such as Australia Post and DHL. All orders are fully trackable, an email containing your tracking link will be issued on the day of dispatch.

Your order will be discreetly packaged and will not include references relating to the product purchased or name of the site purchased from. For further discretion, the sender’s name will not be displayed on the parcel.

For wildsecrets.com.au customers.

Melbourne & Sydney: 1-2 business days
VIC, NSW, SA, QLD, ACT, TAS: 2-5 business days
WA, NT: 2-7 business days

Standard: 2-7 business days - AU$9.99 per order (FREE on orders over AU$59*)
Express: 1-3 business days - AU$12.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

Your order may be left unattended at the nominated delivery address, in a safe place out of the weather. 

Although, the delivery operator may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

We cannot be held liable if your parcel is lost or stolen from the delivery address after delivery has been completed. However, If your parcel is misdelivered please contact Customer Service.

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

Wild Secrets offers Click & Collect to customers of www.wildsecrets.com.au on select products in Victoria, Australia. Items available for Click & Collect can be identified by the shopping bag icon in the lower right of the product image.

Click & Collect is currently available at the Parcel Concierge on the ground floor at The Glen Shopping Centre, Glen Waverley, VIC 3150.

Orders placed within opening hours will be available for collection in 2 hours. Orders placed outside opening hours, will be ready next business day. Please note, orders placed within 2 hours of closing may not be processed same day. You’ll be notified by email once your order is ready for collection.

Once you have received an email confirming your order is ready for collection, please present your order number, name and email at the Parcel Concierge shop to collect your order.

Parcels will be held for 7 days. If your parcel is not collected within this time, your order will be cancelled and refunded.

Parcel Concierge opening times:

For public holidays and holiday periods, please click here to view any changes to standard opening times.

Please note that The Glen is unable to accept returns. Please visit our Easy Online Returns section for information on any return queries.

For wildsecrets.co.nz customers.

Standard: 5-10 business days - NZ$11.99 per order (FREE on orders over NZ$69*)
Express: 2-4 business days - NZ$14.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

These services do not require your signature when the parcel is delivered.

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the delivery person may choose to leave a 'missed delivery' card so that you can arrange a redelivery or collection from the nearest depot.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

For wildsecrets.com customers.

Regular: 10-15 business days - US$11.99 per order (FREE on orders over US$59*)
Express: 2-4 business days - US$14.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas. 

These services do not require your signature when the parcel is delivered.

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the delivery person may choose to leave a 'missed delivery' card so that you can arrange a redelivery or collection from the nearest depot.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service. 

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

Standard: 5-15 business days

Australian customers: AU$9.99 per order (FREE on orders over AU$59*)
New Zealand customers: NZ$9.99 per order (FREE on orders over NZ$69*)
USA customers: US$9.99 per order (FREE on orders over US$59*)

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

The standard shipping service offers two options:

Option 1: Signature required (recommended)

This option requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can collect your parcel from the nearest post office.

When using this service, we fully guarantee the delivery of your parcel.

Option 2: Authority to leave (ATL)

If you choose this option, your order may be left unattended at the delivery address. However, if the area is deemed unsafe for delivery, the postal service worker or driver, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

By choosing the ATL option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service. 

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

Express: 2-4 business days

Australian customers: AU$16.99 per order
New Zealand customers: NZ$16.99 per order
USA customers: US$16.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can contact the post office to arrange collection of your parcel.

New Zealand, USA, Canada and all other countries' customers to this site warrant, understand and agree to the following:

* Customers will be liable for any customs charges, duties or tariffs for their destination country.
* If customs impounds the goods sent from us, the charges and/or cost of goods will not be refunded.
* If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

If you have any questions about our fast and discreet delivery, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.